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Customer Support

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Frequently Asked Questions

Have questions? Explore our frequently asked questions and if your questions are still not answered, make sure to contact us using the details provided above.

  • Do I have to buy into tier 1 if I only want services offered at tier 3?
    No, you can interact and enter at any point of our tiered model with any tier combination that is most suitable for achieving your desired business outcomes.
  • In what industries can Digital Twin’s solutions be applied?
    Digital Twin's solution can be applied to almost all industries depending on the requirements, however our solution is mainly applied and implemented throughout the Mining & Industrials, PropCo, and Critical Infrastructure industries.
  • How can Digital Twin help my company with digital transformation?
    Digital Twin helps your company with digital transformation by unlocking the value of data through integration of edge and legacy systems, cloud-based management, and advanced analytics. Using open standards, we consolidate data for enhanced visibility and control, transforming raw information into actionable insights that drive efficiency. Our flexible, modular approach allows businesses to engage at any stage of their digital journey, from data collection to executive-level strategy. Digital Twin empowers businesses to harness IoT automation, and analytics for sustained innovation.
  • How can I ensure a return on investment with Digital Twin’s solutions?
    Digital Twin ensures a strong return on investment by transforming data into measurable business value. Our solutions optimise operations, reduce inefficiencies, and enhance decision-making through real-time insights. With a modular approach, businesses can implement only the necessary solutions, and scale as needed to maximize cost-effectiveness. By integrating legacy and edge systems into a unified data platform, we help improve asset utilisation and enhance predictive maintenance, reducing downtime and operational costs. Additionally, our analytics-driven approach ties insights directly to financial performance, risk mitigation, and safety improvements, ensuring tangible benefits and a return on investment.
  • Can Digital Twin’s solutions integrate with existing hardware and systems?
    Yes, Digital Twin’s solutions are designed to seamlessly integrate with your existing hardware and systems. Using open standards and industry-compliant protocols, we connect legacy infrastructure with modern edge devices, ensuring interoperability. Our modular approach allows businesses to adopt only the necessary solutions, bridging data gaps and enabling a unified, cloud-based platform. Whether it's industrial equipment, building management systems, or critical infrastructure, Digital Twin enhances your existing technology stack, unlocking real-time insights and driving operational efficiency.
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